How We Helped Cryptex Transform Crypto Transactions and User Verification

“Hi, I’m Alex Morgan, COO of Cryptex. We’re a fast-growing cryptocurrency exchange committed to providing a secure and intuitive platform for traders across Europe. With a user base exceeding 1.5 million, ensuring seamless onboarding and transaction capabilities — is critical to our success.

Therefore, we recently partnered with Onside to address challenges in processing cryptocurrency payments and accelerating user verification. And as a result I can say that Onside's solutions didn’t just meet our needs — they exceeded our expectations!”

Alex Morgan
COO of Cryptex

Starting Point: The Challenges

As Cryptex scaled, we encountered two major challenges:

• Slow KYC Processes
  The KYC process typically took 24 hours, which displeased new users. Many of them did not complete registration due to the long wait time, leading to their frustration.
• Inefficient Crypto Transactions
  Our current infrastructure was unable to efficiently process deposits and withdrawals in multiple cryptocurrencies. This resulted in delays, failed transactions, and frustration among our traders.

These issues not only stalled our growth but also impacted our reputation for delivering a premium user experience.

Choosing Onside Payments: A Game-Changer

We evaluated multiple providers, but Onside emerged as the clear choice for addressing our needs. Their offerings were a perfect match for our goals to streamline operations and improve customer satisfaction. Here’s why:

• Streamlined KYC System
  Onside's automated KYC reduced verification times from hours to under 5 minutes. With advanced biometric checks and instant document validation, users could start trading within moments.
• Comprehensive Crypto Payment Gateway
  Supporting over 20 cryptocurrencies — including Bitcoin, Ethereum, and the widely popular USDT stablecoin — Onside's gateway ensured fast, secure transactions. Stablecoins like USDT became a standout feature for traders seeking reliability and ease during withdrawals.
• Best Market Conditions
  Onside offered some of the lowest transaction fees on the market, saving costs for our traders and making Cryptex a more attractive platform for frequent transactions. These competitive rates benefited high-volume users the most.
• Proactive Integration Support
  Onside’s team provided hands-on assistance throughout the integration process, solving challenges swiftly and customising solutions to fit Cryptex’s operations.

Integration: A Collaborative Process

• Optimising KYC
  Our first significant achievement was to integrate Onside's KYC system into our onboarding process. Users now uploaded their documents and completed biometric checks in real time.This efficient system transformed what was once a 24-hour ordeal into a 3-minute process.
• Upgrading Crypto Payments
  Next, Onside's payment gateway was smoothly integrated. The platform supported deposits and withdrawals in major cryptocurrencies, with real-time processing that traders commended for its reliability. The ability to transact in USDTstood out, catering to traders who valued stablecoin's consistency and global utility.
• Integration Support
  Onside's team worked closely with us, staying available at all hours to address questions or resolve technical hurdles. Their dedication ensured that the entire integration was completed with minimal disruption to our daily operations.

Transformational Results

• Faster Onboarding
  By reducing verification time from 24 hours to just 3 minutes, our onboarding completion rates surged by 50%. New users frequently shared their positive experiences. One remarked, "The registration process was incredibly quick! I couldn't believe I was already trading the same day!"
• Effortless Crypto Transactions
  The payment gateway revolutionised our trading platform. Withdrawals in Bitcoin, Ethereum, and USDT became almost instantaneous. Stablecoin transactions increased by 40%.
• Enhanced Trader Satisfaction
  By removing delays and improving the reliability of transactions, Cryptex saw a 30% increase in active traders within just three months. The smooth experience attracted new users and re-engaged inactive ones.
• Cost Efficiency for Traders
  Onside's low transaction fees directly benefited our traders. Cryptex became a go-to platform for frequent traders who valued affordability alongside reliability.

Partnering for Success

Onside didn't just deliver a product — they became a partner in our growth. Their proactive communication, solutions, and dedication to our success — have revolutionized the way Cryptex operates!

Building the Future

Our partnership with Onside is just beginning. Together, we’re planning to:

• Expand the number of supported cryptocurrencies, including emerging altcoins.
• Use Onside's advanced analytics to gain deeper insights into transaction flows and optimise user engagement.
• Explore enhanced fraud prevention tools to strengthen security for our growing user base.

At Cryptex, we strive to make cryptocurrency trading easy and transparent. With Onside's knowledge and expertise, we have significantly enhanced the user experience. We're thrilled about the future and can't wait to see what's next!