Privacy Policy
Effective Date: 28 April 2025
Company Name: Onside.io BV
Contact Email: support@onside.io

1. Introduction
At Onside.io, we respect your privacy and are committed to protecting your personal data. This Privacy Policy informs you of our policies regarding the collection, use, processing, and disclosure of your personal data when you use our Services and the choices you have associated with that data. We adhere to the General Data Protection Regulation — (GDPR).
By using our Services, you agree to the practices described here.

2. Who We Are
Onside.io is the organization responsible for collecting and managing your personal data ("data controller"). If you have any questions about your data or this Privacy Policy, you can reach us at: support@onside.io.

3. What Information We Collect
When you use our Services, we may collect:

  • Account Information: Name, email address, username, password.
  • Device Information: Device type, operating system, unique device IDs, and app settings.
  • Usage Data: App usage statistics, features used, pages visited.
  • Communication Data: Any information you send to us, like customer support queries.
  • Transactional Data: If applicable, details of purchases made through the Services.

4. How We Use Your Information
We process your data for the following purposes:

  • To create and manage your account
  • To provide and maintain the Services
  • To improve our Services and fix bugs
  • To personalize your experience
  • To send essential communications, such as service updates or security alerts
  • To process transactions (if applicable)
  • To protect against fraud or misuse

We only use your data where allowed by law and when we have a lawful basis, such as your consent, a contract, or a legitimate interest.

5. Sharing Your Information
We never sell your personal information.
We may share your information only with:

  • Service providers who help us operate our platform (e.g., cloud hosting, payment processors, analytics tools).
  • Legal authorities if required to comply with laws or protect our rights.
  • Affiliates and partners helping us deliver or promote the Services, under strict confidentiality.

All our partners are required to follow GDPR principles.

6. How We Protect Your Information
We take security seriously. We use appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, or alteration.

Examples include:

  • Encrypted data transmission
  • Secure server storage
  • Access controls

7. Your Rights
Under GDPR, you have important rights:

  • Access: You can ask for a copy of your data.
  • Correction: You can correct any inaccurate or incomplete information.
  • Deletion: You can request we delete your data ("right to be forgotten").
  • Objection: You can object to certain data uses.
  • Restriction: You can ask us to limit how we use your data.
  • Portability: You can ask for your data in a machine-readable format.

You can withdraw your consent at any time. To exercise any of these rights, contact us at support@onside.io.
You also have the right to lodge a complaint with your local data protection authority (for example, with your country's data protection regulator).

8. How Long We Keep Your Information
We retain your personal data only as long as needed for the purposes outlined in this Policy or as required by law. When no longer necessary, we securely delete or anonymize your data.

9. Cookies and Tracking
For cookies and similar technologies that are not strictly necessary for the operation of the Services (such as those used for analytics or personalized advertising), we will request your prior consent, typically through a cookie banner or preference management tool.
Our Cookie Policy provides detailed information about the types of cookies used and how you can manage your preferences.

10. International Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards (such as Standard Contractual Clauses approved by the EU Commission).

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the Services or by email.
The latest version will always be available on our website/app.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Onside.io
Email: support@onside.io

Privacy Policy | Onside.io